Review request workflow guide
Review request campaigns for ecommerce and service teams
A review request campaign needs a defined audience, consistent eligibility rules, a neutral message, an approved destination, and a process for handling feedback. StarMultiplier helps stores, local service businesses, support teams, and agencies. create review request workflows, organize customer feedback, manage review links, track follow-up, and report on campaign performance.
Quick answer
A controlled way to ask, route, and track.
Who this is for
Stores, local service businesses, support teams, and agencies.
How StarMultiplier helps
StarMultiplier gives teams one place to organize campaign customers, requests, feedback, credits, and next actions.
Responsible review requests
Responsible review requests should follow each review platform's rules. StarMultiplier is not a guarantee of review volume, positive reviews, higher ratings, or platform outcomes.
Manual method vs StarMultiplier
Move from scattered follow-up to a repeatable workflow.
Manual method: send one-off emails or messages, copy review links from notes, record feedback in spreadsheets, and check campaign progress by hand. This can work briefly, but it becomes difficult to know who was asked, who responded, what feedback came in, and which follow-up is still needed.
Use cases
Post-purchase review requests
Post-service review follow-up
Customer feedback workflows
Google review destination links
Ecommerce product review campaigns
Agency review campaign management
Benefits
Create repeatable review request workflows
Organize customer feedback before follow-up
Keep approved review destination links in one place
Track request, feedback, follow-up, and reporting stages
Common mistakes
Promising guaranteed reviews or rating improvement
Using pressure or language that suggests only positive reviews matter
Sending customers to the wrong review destination
Tracking review campaigns in scattered spreadsheets and message threads
Internal links
Recommended reading
Guides that support this workflow.
These related guides explain the request timing, feedback, compliance, and review workflow decisions behind this page.
Customer Feedback
Review Request After Customer Support: What to Consider
Important considerations for sending review requests after customer support interactions.
Read the related guideAutomation
Product Review Automation: How Ecommerce Stores Save Time and Collect More Feedback
Learn how product review automation helps ecommerce stores save time while collecting more authentic customer feedback.
Read the related guideReview Operations
Review Request Operations Playbook for Ecommerce Brands
Review Request Operations Playbook for Ecommerce Brands — a practical guide for ecommerce stores. Learn how to build a more effective review collection process with better timing, messaging, and workflow.
Read the related guideRetention
How to Ask Repeat Customers for Product Reviews
Learn how to ask repeat customers for product reviews with tailored messaging that recognizes their loyalty.
Read the related guideFAQ
Frequently asked questions.
Who is review request campaigns for ecommerce and service teams for?
Stores, local service businesses, support teams, and agencies.
How does StarMultiplier help?
StarMultiplier gives teams one place to organize campaign customers, requests, feedback, credits, and next actions.
Does StarMultiplier guarantee reviews or higher ratings?
No. StarMultiplier helps organize review request workflows, customer feedback, review links, and campaign tracking. It does not guarantee review volume, positive reviews, or higher star ratings.
What pages should I read next?
Start with Features, How It Works, Resources, Pricing, and Sign Up to understand the workflow and create your first review request process.
Build a repeatable review request workflow.
Create workflows for review requests, customer feedback, review destinations, and follow-up tracking without relying on messy spreadsheets.