A Planned Review Funnel for Every Shopify Order
StarMultiplier builds a complete post-purchase review workflow that sends planned review requests, checks customer satisfaction, and guides each customer to the right destination based on their response.
Order Completed
Review Request Sent
Honest Feedback Option Shared
Public Review Link Available to Every Eligible Customer
Support + Private Feedback Available in Parallel
Workflow Status Recorded
Order Completed
Review Request Sent
Honest Feedback Option Shared
Public Review Link Available to Every Eligible Customer
Support + Private Feedback Available in Parallel
Workflow Status Recorded
The challenge
Generic review requests treat every customer the same.
They send the same message at the same time to every customer regardless of their experience. Customers who had a great time get an uninspiring ask. Customers who had an issue get a review request when they needed support. Your funnel should do better than that.
How StarMultiplier works
A smarter review funnel for every order.
01
Order completed trigger
Your review funnel starts when a Shopify order is marked completed. Timing is configured based on your product delivery window.
02
Planned review request sent
A post-purchase message asks for feedback at the right moment, based on the customer's order and your configured timing.
03
Satisfaction check
The funnel checks how the customer is feeling before routing to the next step, so you can offer the right experience.
04
Consistent public review access
Every eligible customer receives access to the configured Google, Trustpilot, or other approved review destination.
05
Private feedback channel for customers with concerns
Customers who signal a concern are offered a direct private feedback form so your team can follow up and help resolve the issue.
06
Every eligible customer gets the same review opportunity
Public review access remains consistent, while customers who need help can also contact support through a parallel feedback path.
FAQ
Frequently asked questions.
What is a review funnel?
A review funnel is the workflow that turns a completed order into a review request, understands customer satisfaction, and guides each customer to the appropriate next step based on their response.
How is StarMultiplier different from a standard review app?
Standard review apps focus on collecting and displaying reviews. StarMultiplier focuses on the funnel before the review: how you ask, when you ask, and how you guide customers based on their satisfaction so every customer gets the right experience.
Can I see my review funnel performance?
Yes. Your dashboard shows funnel metrics including request volume, response rate, satisfaction signals, and review collection by destination.
What happens to customers who had an issue?
Customers who signal a concern are offered a private feedback channel to share what happened directly with your support team. They retain the option to leave a public review if they choose.
Build your review funnel today.
Start with a review audit and see which review workflow pieces to improve first.