StarMultiplier resources
The Post-Purchase Review Request Workflow Shopify Stores Should Use
A step-by-step review request workflow for completed orders: asking at the right moment, understanding satisfaction, sharing review platform links, and offering support follow-up to customers with concerns.
Start with completed orders
Trigger the flow only when the order is complete and the customer has had enough time to experience the product. Timing is one of the biggest factors in review request conversion.
Understand satisfaction first
Ask a simple satisfaction question to understand where each customer is. This lets you offer the right next step: review platform links or a support follow-up channel for customers with concerns.
Guide customers to the right next step
Customers can receive review platform links based on their feedback. Customers with concerns are offered support follow-up so issues can be resolved. All customers retain the option to share their experience publicly.
Checklist
- Confirm the order is complete and delivered before sending a request
- Ask a short satisfaction question before the review ask
- Provide review platform links to every eligible customer
- Offer a support path for customers who report a concern
- Log request status so nothing falls through the cracks
Frequently asked questions
What counts as a 'completed order' for review request purposes?
Typically an order marked delivered or fulfilled, giving the customer time to actually use the product before being asked for feedback.
Can I customize the workflow per product line?
Yes, many stores use different timing or messaging for different product categories while keeping the same underlying workflow structure.
Does StarMultiplier send the review requests for me?
StarMultiplier organizes the workflow, templates, and tracking; you send requests through your existing email or SMS tools using the plan you build.
Explore the review workflow
Use these product and resource pages when you are ready to move from reading into workflow planning.