Post-Purchase Review Requests Planned Around Timing and Satisfaction
The moment after delivery is the best time to ask for a review. But how and when you ask shapes the response. StarMultiplier helps you ask at the right moment, understand satisfaction, and guide every customer to the right next step.
Order Completed
Review Request Sent
Honest Feedback Option Shared
Public Review Link Available to Every Eligible Customer
Support + Private Feedback Available in Parallel
Workflow Status Recorded
The challenge
Timing and approach make or break your review request.
Send a review request too early and the customer has not experienced the product yet. Send the same generic ask to everyone and customers with concerns get a review form when they needed help first. The post-purchase moment needs to be smarter than a batch email.
How StarMultiplier works
A smarter review funnel for every order.
01
Wait for the value moment
Review requests are triggered after order completion and delivery, when the customer has actually experienced the product. Timing is configured to your delivery window.
02
Satisfaction-first approach
Before asking for a public review, check in on how the customer is feeling. This lets you offer the right next step based on their actual experience.
03
Guide satisfied customers to review platforms
Customers who had a good experience are guided to Google Reviews, Trustpilot, Judge.me, Loox, or your preferred destination with minimal friction.
04
Multi-destination support
Configure multiple review destinations and route customers to the right platform based on the product purchased, the funnel, or your preferred destination order.
05
Private feedback for customers with concerns
Customers who had a concern are offered a private channel to share what happened with your support team so issues can be resolved quickly.
06
Performance tracking
Your dashboard shows post-purchase request volume, satisfaction signals, review destination breakdown, and collection rate over time.
FAQ
Frequently asked questions.
When should I send a post-purchase review request?
The ideal time is after the customer has received and experienced the product. For most Shopify stores, this is 3 to 7 days after delivery confirmation, depending on the product type.
What happens with customers who had an issue?
The satisfaction check connects customers who had a concern directly with your support team through a private feedback form. They retain the ability to share their experience publicly on any review platform if they choose.
Can I customize the review request message?
Yes. You can customize the message, timing, sender name, and destination for each review funnel you create. Templates are included to get you started quickly.
Does this replace my existing review platform?
No. StarMultiplier works as a request and routing layer that feeds into your existing review destination. You keep your current review display platform and use StarMultiplier for the request workflow.
Related pages
Smarter post-purchase review requests start here.
Start with a review audit and see which review workflow pieces to improve first.