Legal
Refund Policy
How refunds, billing errors, and cancellations work for StarMultiplier credit packs. Last updated July 2026.
Digital software, not physical goods
StarMultiplier is a software-as-a-service product. Credit packs grant access to review request workflow features in your dashboard rather than a physical product, so refund handling follows standard digital-goods practice.
General policy
Payments for StarMultiplier credit packs are generally non-refundable once the credits have been added to your account and access to the workflow tools has been provided. This reflects the fact that credits are immediately usable and that dashboard access, templates, and workflow features are delivered instantly upon purchase.
Billing errors
If you believe you were charged in error — such as a duplicate charge or an incorrect amount — contact support@starmultiplier.com within 7 days of the charge. We will review the transaction and issue a correction or refund if a billing error is confirmed.
Cancellations
Because StarMultiplier is sold as one-time credit packs rather than a recurring subscription, there is no subscription to cancel. Unused credits remain in your account and do not expire unless stated otherwise at the time of purchase. You may stop using the product at any time.
How to request a review
Email support@starmultiplier.com with your account email and order details. We aim to respond to all billing inquiries within a few business days.
Related: Pricing, Terms of Service, or contact support.