Compliance
1 article
Review collection rules vary by platform. These compliance guides help you build a review process that follows platform policies without cutting corners.
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Frequently asked questions
What is review gating?
Review gating is the practice of selectively sending customers to review platforms based on their satisfaction level. It is prohibited by Shopify, Google, Trustpilot, and most major platforms.
Can I ask customers to update their review?
Platform policies vary. In general, you should not pressure customers to change honest reviews. Some platforms allow businesses to respond publicly to reviews rather than requesting edits.
What happens if I violate review platform policies?
Penalties range from review removal and listing suppression to permanent account suspension on platforms like Google, Amazon, and Trustpilot.
Find your review capture gap.
Start with a free review audit and see where your Shopify store may be missing post-purchase review opportunities.